IT Operation Management (ITOM)

ServiceNow IT Operations Management

IT operations management is a set of best practices and processes for monitoring and managing the physical data center, IT infrastructure, and private/public cloud comprising servers, databases, storage, networks, and applications. ITOM ensures the high availability of your systems 24X7 and streamlines resource allocation, reduces infrastructure costs, and increases performance and security.

Optimize IT Operations the Smart Way

ServiceNow ITOM empowers an enterprise to achieve a 360° view on its IT infrastructure, proactively diagnose and fix any service outages, and optimize the IT operational costs.

Achieve Visibility And Predict Future With ServiceNow ITOM



ServiceNow discovery enables the IT team to accomplish the bird’s eye view on physical, virtual, and cloud infrastructure from a single system and also seamlessly pass the configuration items into the CMDB.

  • Better management of TLS certificates and firewall policies
  • Save time spent on IT operations through automated discovery

Service Mapping

ServiceNow Service Mapping brings complete visibility to the list of application services within an enterprise and creates a map of all devices, applications, and configuration profiles. Service mapping along with discovery boosts control over service-aware operations.

  • Address issues quickly and make informed decisions
  • Achieve accurate mapping of services across hybrid-cloud environments

Configuration Management Database

ServiceNow configuration management database (CMDB) is a single system of record maintaining complete information about the IT environment used within an enterprise. Being the heart of ServiceNow, CMDB provides visibility into the management of business applications, assets, compliances, and configurations.

  • A single system of truth to manage all the digital lifecycles
  • Integrate all the products with the help of a service graph connector

Predictive AIOps

ServiceNow AIOps predicts and prevents IT incidents causing a critical business outage. It detects anomalies, physical footprints, and incidents as much as possible.

  • Automated root-cause analysis aiding in achieving self-healing state
  • Prevent outages and optimize the IT capacity

Health Log Analytics

ServiceNow Log Analytics (HLA) predicts and prevents any outages in advance, thus reducing the MTTR and optimizing the costs. It quickly remediates the frequently occurring issues.

  • Avoid digital service interruptions
  • Reduce TCO

Cloud Management

ServiceNow cloud management empowers the developers to manage the cloud resources on an ad-hoc basis.

  • Manage cloud data and cloud resources from a centralized location
  • Effective resource utilization and cost reduction

Take a Free


Our ServiceNow ITOM experts will assess your enterprise’s current IT Operations Management setup and provide out-of-the-box solutions to create significant business value.