IT Service Management (ITSM)
ServiceNow IT Service Management
Future-proof your IT services by aligning them to ITIL standards to efficiently manage the availability and resiliency of services, and deliver a better customer experience. ServiceNow’s ITSM/ITSM Pro brings incident, problem and change management, virtual agent, predictive intelligence, DevOps, and more under a single efficient platform.
Elevate Service Resilience. Deliver Delightful Experience.
ServiceNow ITSM helps organizations plan, deliver and support IT as a service, and enables them to focus on customer needs. It enables you to manage IT services in a single platform, improve productivity, gain full visibility into your processes, and collaborate across departments with always-on IT services.
Migrate to CSDM Framework
Leverage Common Services Data Model (CSDM) to connect each of your service management processes with the Configuration Management Database (CMDB) to align business services and technology configuration items across the platform.
Implementing CSDM in Stages: Application focus
Migrate to CSDM Framework
Leverage Common Services Data Model (CSDM) to connect each of your service management processes with the Configuration Management Database (CMDB) to align business services and technology configuration items across the platform.
IT Service Management Process Integration
Take a Free
Assessment.
Our ServiceNow ITSM experts will assess your
enterprise’s current IT Service Management
setup and provide out-of-the-box solutions to
create significant business value.
