Network Operations Monitoring
NOC Services
Handling Servers and Network Devices with a Delicate Human Touch
WDLC NOC monitor and maintain the networks that support our clients 24/7, ensuring uncompromised ongoing network performance, security and reliability, as well as immediate problem resolution
‘Always On’, Ready To Respond!
The Network Operations Center operates 24/7/365 to monitor and manage mission-critical IT infrastructure systems that includes data centers, servers, firewalls, routers and switches. The NOC assists clients with real-time network management, monitoring and support where most incidents are usually resolved before requiring further escalation. Our trained and skilled NOC agents work closely together with the Next- Gen Service Desk to ensure complete network reliability, security and efficiency.
Responsible for monitoring IT infrastructure health, security and capacity on client environments, the Network Operations Center (NOC) proactively watches anomalous activities to ensure optimal network system performance to maximize organizational productivity.
Services
Tailored as per your needs
We offer customized NOC support services at one of three technical support levels: Notification, Tier 1, Advanced (Tier 2 and 3). The goal is to ensure that all your operational services needs are fully taken care of. Our NOC support services include:
Event Monitoring and Management
Incident Management
Problem Management
Change Management
Performance Management
On-Demand NOC Support
Integration Services
Advanced Runbook Services
Provisioning Support
Capitalizing on the experience of successfully building NOC operations with the best reputation across all business domains, we provide consulting for designing and building new NOCs as well as improving the efficiency of existing NOC. Our NOC design team defines the appropriate workflow to ensure that you have good operational visibility with detailed reports and metrics to run the NOC effectively and efficiently. Our NOC Design services include:
Requirements examination for greenfield NOC deployments
Incident Management
Evaluation of current NOC operations
Buildout and optimization services
Quality Control and Quality Assurance processes
Implementation of Continual Service Improvement
Our NOC Service Ecosystem
The Impact
Increased efficiency with reduced operational expenditure
Our Value Proposition
More than Network Infrastructure Monitoring
End-To-End Management
Proactive Triaging
ITSM Trouble Ticketing System
Operational Runbook
Advanced Techniques to Block Rogue Devices and IPs
