ServiceNow Customer Service Management (CSM) transforms your conventional support service model into an automated self-service customer portal to meet the growing demand. Customer expectations on instant support service are growing by leaps and bounds every year, with their preference changing from one support channel to omnichannel.

ServiceNow CSM seamlessly integrates an enterprise’s front, middle and back-office teams across departments, enabling them to deliver omnichannel customer support 24X7. With advanced AI Chatbots and modernized self-service portals, ServiceNow CSM perfectly meets customers’ expectations.

ServiceNow Case Management streamlines the entire case management process. Customized case forms make an agent work easier to collect only the needed information. Identifying the high-priority tasks followed by timely actions avoids SLA violations.