[tm_heading custom_google_font=”” css=”.vc_custom_1665815932148{padding-bottom: 15px !important;}” font_size=”lg:31″]ServiceNow IT Service Management[/tm_heading]
Future-proof your IT services by aligning them to ITIL standards to efficiently manage the availability and resiliency of services, and deliver a better customer experience. ServiceNow’s ITSM/ITSM Pro brings incident, problem and change management, virtual agent, predictive intelligence, DevOps, and more under a single efficient platform.
[tm_heading custom_google_font=”” align=”center” css=”.vc_custom_1665820342145{padding-top: 50px !important;}”]Elevate Service Resilience. Deliver Delightful Experience.[/tm_heading]
ServiceNow ITSM helps organizations plan, deliver and support IT as a service, and enables them to focus on customer needs. It enables you to manage IT services in a single platform, improve productivity, gain full visibility into your processes, and collaborate across departments with always-on IT services.
[tm_box_icon icon_type=”fontawesome5″ icon_fontawesome5=”far fa-exclamation-triangle” text=”Boost employee productivity and restore services automatically” heading=”Incident Management” lg_spacing=”padding_right:10;padding_left:10″ icon_font_size=”lg:40″]
[tm_box_icon icon_type=”fontawesome5″ icon_fontawesome5=”far fa-lightbulb” text=”Minimize the impact of any service disruptions on business and accelerate resolutions” heading=”Problem Management” lg_spacing=”padding_right:10;padding_left:10″ icon_font_size=”lg:40″]
[tm_box_icon icon_type=”fontawesome5″ icon_fontawesome5=”far fa-cogs” text=”Reduce friction between IT and DevOps. Integrate organization-wide change processes” heading=”Change Management” lg_spacing=”padding_right:10;padding_left:10″ icon_font_size=”lg:40″]
[tm_box_icon icon_type=”fontawesome5″ icon_fontawesome5=”fal fa-books” text=”Self-service portal, serve your customer 24/7 and boost user satisfaction” heading=”Request Management” lg_spacing=”padding_right:10;padding_left:10″ icon_font_size=”lg:40″]
[tm_box_icon icon_type=”fontawesome5″ icon_fontawesome5=”fal fa-lightbulb-on” background_color=”custom” text=”Enable your users with info on self-help, troubleshooting, and task resolution seamlessly” heading=”Knowledge Management” lg_spacing=”padding_right:10;padding_left:10″ icon_font_size=”lg:40″]
[tm_box_icon icon_type=”fontawesome5″ icon_fontawesome5=”fal fa-file-contract” background_color=”custom” text=”Improve operational efficiency and customer satisfaction with smart suggestions powered” heading=”Predictive Intelligence” lg_spacing=”padding_right:10;padding_left:10″ icon_font_size=”lg:40″]
[tm_box_icon icon_type=”fontawesome5″ icon_fontawesome5=”fal fa-headset” text=”Manage team performances and simplify your work” heading=”Mobile Agent” lg_spacing=”padding_right:10;padding_left:10″ icon_font_size=”lg:40″]
[tm_box_icon icon_type=”fontawesome5″ icon_fontawesome5=”fal fa-mobile-android-alt” background_color=”custom” text=”Create and customize elegant apps, deliver tailored experiences” heading=”Now Mobile” lg_spacing=”padding_right:10;padding_left:10″ icon_font_size=”lg:40″]
[tm_box_icon icon_type=”fontawesome5″ icon_fontawesome5=”far fa-user-alt” background_color=”custom” text=”Improve agent efficiency and proactively identify major incidents” heading=”Agent Workspace” lg_spacing=”padding_right:10;padding_left:10″ icon_font_size=”lg:40″]
[tm_box_icon icon_type=”fontawesome5″ icon_fontawesome5=”fal fa-search-plus” text=”A single view of your vendors to make meaningful decisions and save on costs” heading=”Vendor Manager workspace” lg_spacing=”padding_right:10;padding_left:10″ icon_font_size=”lg:40″]
[tm_box_icon icon_type=”fontawesome5″ icon_fontawesome5=”far fa-key” background_color=”custom” text=”Identify and remediate issues faster, provide the highest quality of service” heading=”Service Owner workspace” lg_spacing=”padding_right:10;padding_left:10″ icon_font_size=”lg:40″]
[tm_box_icon icon_type=”fontawesome5″ icon_fontawesome5=”far fa-cloud-sun” background_color=”custom” text=”Connect development tools, centralize configuration data, and manage teams” heading=”DevOps” lg_spacing=”padding_right:10;padding_left:10″ icon_font_size=”lg:40″]
[tm_heading custom_google_font=”” align=”center” css=”.vc_custom_1665820849703{padding-top: 50px !important;padding-bottom: 10px !important;}” font_size=”xs:24″]Migrate to CSDM Framework[/tm_heading]
Leverage Common Services Data Model (CSDM) to connect each of your service management processes with the Configuration Management Database (CMDB) to align business services and technology configuration items across the platform.
[tm_heading custom_google_font=”” align=”center” css=”.vc_custom_1665820916132{padding-top: 50px !important;padding-bottom: 10px !important;}” font_size=”xs:24″]Implementing CSDM in Stages: Application focus[/tm_heading]
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[tm_heading custom_google_font=”” css=”.vc_custom_1665821476126{padding-top: 50px !important;padding-bottom: 10px !important;}” font_size=”xs:24″]Migrate to CSDM Framework[/tm_heading]
Leverage Common Services Data Model (CSDM) to connect each of your service management processes with the Configuration Management Database (CMDB) to align business services and technology configuration items across the platform.
[tm_box_icon icon_type=”fontawesome5″ icon_fontawesome5=”fal fa-chart-line-down” background_color=”custom” text=”Reduce the volume of service requests and high-priority incidents.” lg_spacing=”padding_right:10;padding_left:10″ icon_font_size=”lg:40″]
[tm_box_icon icon_type=”fontawesome5″ icon_fontawesome5=”fa fa-external-link” background_color=”custom” text=”Increase overall IT delivery capacity and interconnect departments seamlessly.” lg_spacing=”padding_right:10;padding_left:10″ icon_font_size=”lg:40″]
[tm_box_icon icon_type=”fontawesome5″ icon_fontawesome5=”fal fa-cloud-download” background_color=”custom” text=”Significantly reduce IT infrastructure costs.” lg_spacing=”padding_right:10;padding_left:10″ icon_font_size=”lg:40″]
[tm_box_icon icon_type=”fontawesome5″ icon_fontawesome5=”far fa-arrow-circle-down” background_color=”custom” text=”Reduce IT team’s time spent on issue resolution.” lg_spacing=”padding_right:10;padding_left:10″ icon_font_size=”lg:40″]
[tm_heading custom_google_font=”” align=”center”]IT Service Management Process Integration[/tm_heading][tm_image image=”4851″ lg_spacing=”padding_top:20″]
[tm_heading custom_google_font=””]Take a Free
Assessment.[/tm_heading]
Our ServiceNow ITSM experts will assess your
enterprise’s current IT Service Management
setup and provide out-of-the-box solutions to
create significant business value.
[tm_button button=”url:%23|title:Get%20in%20Touch” align=”center”]