Handling Servers and Network Devices with a Delicate Human Touch
‘Always On’, Ready To Respond!
The Network Operations Center operates 24/7/365 to monitor and manage mission-critical IT infrastructure systems that includes data centers, servers, firewalls, routers and switches. The NOC assists clients with real-time network management, monitoring and support where most incidents are usually resolved before requiring further escalation. Our trained and skilled NOC agents work closely together with the Next- Gen Service Desk to ensure complete network reliability, security and efficiency.
Responsible for monitoring IT infrastructure health, security and capacity on client environments, the Network Operations Center (NOC) proactively watches anomalous activities to ensure optimal network system performance to maximize organizational productivity.
We offer customized NOC support services at one of three technical support levels: Notification, Tier 1, Advanced (Tier 2 and 3). The goal is to ensure that all your operational services needs are fully taken care of. Our NOC support services include:
Capitalizing on the experience of successfully building NOC operations with the best reputation across all business domains, we provide consulting for designing and building new NOCs as well as improving the efficiency of existing NOC. Our NOC design team defines the appropriate workflow to ensure that you have good operational visibility with detailed reports and metrics to run the NOC effectively and efficiently. Our NOC Design services include: