IT Support & Consulting
Hardware Support
Multi-vendor hardware support with 4-hour and next-business-day response options across major Indian cities.
Multi-vendor hardware support for servers, storage arrays, switches and firewalls across India — as an annual maintenance contract or on a per-incident basis, including equipment whose manufacturer warranty has expired.
We hold spares for common platforms, so a failed disk, PSU or memory module is usually replaced from stock rather than waiting on an import. Coverage options range from next-business-day to four-hour response in the cities where we have engineers.
What's included
- Multi-vendor (Dell, HPE, Cisco, Juniper)
- 4-hour response option
- Spare parts inventory
- Pan-India coverage
- AMC contracts
- Asset lifecycle reporting
Support contract options
Priced per device class and response tier after an asset audit. Out-of-warranty and end-of-life equipment can be covered where spares remain obtainable.
Next business day
Quoted per device / year
- Remote diagnosis same day
- On-site engineer next business day
- Parts from our spares pool
- Asset and incident reporting
Four-hour response
Quoted per device / year
- 24×7 logging
- Four-hour on-site target in covered cities
- Priority parts allocation
- Named escalation contact
Per-incident support
Quoted per call-out
- No annual commitment
- Diagnosis and parts quoted before work
- Best-effort scheduling
- Useful for one-off or legacy kit
Where this fits
Equipment past its warranty
Hardware that still does its job but is out of manufacturer support does not need replacing to be supportable. We cover it as long as spares are available, which typically costs far less than a refresh.
Mixed-vendor estates
Dell, HPE, Cisco, Juniper and white-box equipment under one contract and one phone number, instead of four support portals and four sets of entitlement checks during an outage.
Branch and remote sites
Pan-India coverage for offices without local IT staff, with response tiers matched to how critical each site is rather than a flat rate across all of them.
Frequently asked questions
Yes. Most of what we support was bought elsewhere. We audit the estate first, record model and serial numbers, confirm which platforms we can obtain spares for, and tell you plainly if a device cannot be covered.
In the metros and cities where we have resident engineers and a spares cache, including Delhi NCR and the Chandigarh tricity area. Elsewhere we offer next-business-day, and we confirm the tier per site in writing before the contract starts.
Standard field-replaceable parts — disks, power supplies, memory, fans and common network modules — are included. Major assemblies such as system boards and controllers are quoted separately, and the exclusion list is part of the contract.
Ready to scale with WularData?
Talk to our infrastructure experts and get a tailored proposal for your workload — typically within one business day.