IT Support & Consulting
IT Managed Services
Outcome-based managed services covering infrastructure, OS, middleware and applications — backed by SLAs and a dedicated TAM.
We take responsibility for the day-to-day running of your servers, network and end-user IT: monitoring, patching, backup verification, incident response and change management, under a written SLA with a named technical account manager.
This is aimed at businesses that need a working IT function without recruiting and retaining an internal team for it. We work on your existing infrastructure, whether that sits in our data centres, in your own server room or with another provider.
What's included
- 24×7 NOC monitoring
- Patch management
- Incident & change management
- Capacity planning
- Dedicated TAM
- Quarterly business reviews
Managed service tiers
Pricing depends on the number of servers, endpoints and network devices in scope. We size it after a discovery call and a documented asset inventory.
Monitor
Quoted per month
- 24×7 monitoring and alerting
- Monthly health reporting
- Business-hours incident response
- Backup success verification
Manage
Quoted per month
- Everything in Monitor
- OS and firmware patching
- 24×7 incident response
- Change and configuration management
Manage Plus
Quoted per month
- Everything in Manage
- Named technical account manager
- Capacity planning and roadmap
- Quarterly business reviews and DR tests
Where this fits
No internal IT team
A single accountable partner for servers, network, backups and end-user support, so problems have one owner and one escalation path rather than three vendors pointing at each other.
Supporting a small internal team
We take the overnight and weekend rota, routine patching and monitoring, freeing your internal staff for project work instead of firefighting.
Inherited, undocumented estates
Where the person who built the environment has left, we start with discovery and documentation — asset inventory, dependencies, credentials and backup state — before changing anything.
Frequently asked questions
No. We manage servers and networks wherever they run, including your own premises and other providers' platforms. Response commitments differ where physical access is involved, and we state that clearly in the contract.
Response time by incident severity, monitoring coverage, patch cadence, backup verification and reporting frequency. Severity definitions and escalation contacts are written into the agreement, not left to interpretation during an outage.
A discovery phase first: asset inventory, network documentation, backup and patch state, and a prioritised risk list. We agree what gets fixed before steady-state support begins, so we are not held to an SLA on an environment we have not stabilised.
Ready to scale with WularData?
Talk to our infrastructure experts and get a tailored proposal for your workload — typically within one business day.