Acceptable Use Policy

Last updated: 2 October 2026

This Acceptable Use Policy ("Policy") applies to everyone who uses services provided by Wular Data Lake Private Limited and its affiliates ("WularData", "we" or "us"), including our data centre, network, server, hosting and managed services (the "Services"), and to anyone who visits wulardata.com. By using the Services or our website, you agree to the current version of this Policy. It forms part of the Customer Agreement.

1. Prohibited uses

You may not use, or help, encourage or allow anyone else to use, the Services or our website:

Illegal or harmful activity

for any activity that is illegal under Indian law or the law of the place where you or the Service are located, or for any fraudulent, deceptive or misleading purpose;
to create, store or distribute child sexual abuse material or any content that sexually exploits or endangers children;
to threaten, incite or promote violence, terrorism, or hatred against any person or group;
to host or distribute content that is defamatory, obscene, or that impersonates another person or organisation;
to operate online money games, unlicensed lotteries or betting services prohibited under Indian law;
to infringe or misappropriate copyright, trademarks, trade secrets or other intellectual property, including distributing pirated software, media or content;
to collect, sell or process personal data in breach of the Digital Personal Data Protection Act, 2023 or other applicable data protection laws.

Security and network abuse

to access any system, network, account or data without authorisation, including by scanning, probing, password-guessing or exploiting vulnerabilities, unless you have written permission from the owner;
to create, store or distribute malware, ransomware, viruses, botnets or command-and-control infrastructure;
to conduct or facilitate phishing, credential harvesting, or hosting of fake or look-alike websites;
to launch or participate in denial-of-service attacks, or to flood or overload any network or system;
to operate open mail relays, open proxies or open DNS resolvers that can be used for abuse;
to forge packet headers, email headers or IP addresses, or to use IP addresses not assigned to you;
to interfere with or disrupt the Services, our network or other customers' use of them.

Email and messaging

to send unsolicited bulk or commercial email, SMS or messages ("spam"), or to send messages to recipients who have not given verifiable consent;
to send messages with false or misleading sender information or subject lines, or without a working unsubscribe mechanism;
to host websites or services advertised through spam, even if the spam is sent from another network.

Resource and service misuse

to mine cryptocurrency or run sustained high-CPU workloads on shared VPS or hosting plans without our prior written approval;
to resell, sublicense or provide VPN, proxy or anonymisation services to third parties without our prior written approval and without complying with the Directions issued by CERT-In;
to avoid Fees or exceed usage limits, including by creating multiple accounts to misuse free trials or promotions.

2. Your responsibility for End Users

You are responsible for any breach of this Policy by your End Users, customers or anyone who accesses the Services through your Account. You must have appropriate policies and processes in place to prevent, detect and remove prohibited content and activity on Services you control.

3. Investigation and enforcement

We may investigate any suspected breach of this Policy. If we determine that a breach has occurred or is likely, we may, at our discretion and without liability:

issue a warning and require you to remedy the breach;
remove or disable access to the content or resource concerned;
block or filter network traffic or ports;
suspend or terminate the affected Services or your Account, in accordance with the Customer Agreement; and
report the activity to CERT-In, law enforcement or other relevant authorities, and share information with them as required or permitted by law.

When deciding what action to take, we consider the seriousness of the breach and your ability and willingness to comply, including the measures you have in place to prevent and address misuse. We may act immediately, without prior notice, where the activity is serious, ongoing or poses a risk to our network, other customers or third parties.

You must cooperate with our investigation and with any remedial action we reasonably require. You are not entitled to a refund or Service Credits for any suspension or termination resulting from a breach of this Policy.

4. Reporting abuse

To report a breach of this Policy, email reachus@wulardata.com with:

the IP address, domain or URL involved;
the date, time and time zone of the activity;
a description of the issue; and
supporting evidence such as logs, full email headers or screenshots.

Intellectual property complaints should identify the work concerned, the infringing material and the complainant's contact details. Complaints relating to unlawful content may also be sent to our Grievance Officer, whose details are published at wulardata.com/legal.

5. Changes

We may update this Policy from time to time by publishing a revised version at wulardata.com/legal/acceptable-use.