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    WularData

    Legal

    Last updated: 2 October 2026

    This page brings together the agreements and policies that apply when you use services from Wular Data Lake Private Limited ("WularData", "we", "us" or "our") or visit wulardata.com. Please read them before you place an order. By ordering, activating or using any WularData service, you agree to the documents that apply to that service.

    • Customer Agreement — the master contract between you and WularData for all paid services: accounts, fees, suspension, termination, liability and dispute resolution.
    • Service Terms — additional terms for specific services, including VPS and cloud servers, dedicated servers, colocation, Forex VPS, domains, email, backup and managed IT services.
    • Service Level Agreement — our uptime and support commitments and the service credits you can claim if we miss them.
    • Acceptable Use Policy — what you may not do with our services or network.
    • Privacy Policy — how we collect, use, store and protect personal data, in line with the Digital Personal Data Protection Act, 2023.
    • Cookie Policy — how wulardata.com uses cookies and similar technologies.
    • Refund & Cancellation Policy — when refunds apply and how to cancel a service.
    • Website Terms of Use — the terms for browsing and using wulardata.com.

    Which document applies first

    If two documents conflict, they apply in this order: (1) a signed order form, quotation or contract specific to your service; (2) the Service Terms, for the service concerned; (3) the Service Level Agreement; (4) the Customer Agreement; (5) the other policies listed above.

    Grievance Officer

    In accordance with the Information Technology Act, 2000 and the rules made under it, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, you may raise a complaint about our services, content on our network or the handling of your personal data with our Grievance Officer:

    • Name: Sandeep Bhardwaj
    • Designation: Grievance Officer, Wular Data Lake Private Limited
    • Email: grievance.wdlc@wulardata.com
    • Address: B8, Sector 2, Noida, Uttar Pradesh 201301, India
    • Working hours: Monday to Friday, 10:00 to 18:00 IST

    We acknowledge complaints within 24 hours and aim to resolve them within 15 days of receipt.

    Report abuse

    To report spam, phishing, malware, network attacks, copyright infringement or any other misuse of a WularData IP address or service, email reachus@wulardata.com with the IP address or domain involved, the date and time (with time zone), and supporting evidence such as logs or email headers.

    Company information

    • Legal name: Wular Data Lake Private Limited
    • Registered office: B8, Sector 2, Noida, Uttar Pradesh 201301, India
    • Operations office: 545, Kingsley Building, Main Bazaar, Kalka, Haryana 133302, India
    • Email: reachus@wulardata.com